Company Profile  

Better Business Tools.com is a division of WordCraft Global Pty Ltd. We are an Australian family business, with extensive experience working across government, the private sector and community organisations. After successfully assisting many organisations throughout Australia, we are now taking our expertise to the world!

Over the past 25 years, we have actively worked to assist enterprises and individuals to discover:

• How to do the job better

• How to work in the simplest and most effective way

• How to get the best out of their people

• How to use their skills and experience for peak performance

• How to be clear about the bottom line, and how to achieve it

• How to plan for success

• How to communicate well

"Balancing the needs of enterprise and individual"

Judith explains:

"We are strongly committed to sustainable work practices that balance the needs of the enterprise with the needs of the individual. Our experience shows that those enterprises that work in this way are those most likely to be successful.

Each of the tools we offer on this web site has been tried and tested in the real world, and reflects the other component of our commitment-to be practical, realistic and professional.

We donate some of our profits to Amnesty International, as part of our commitment to sharing our resources - not just our knowledge and experience but our financial resources as well."

WordCraft Global Pty. Ltd. has an impressive list of clients and successfully executed projects, including:

Researching and writing of major projects 

• Construction Industry Training Board’s 'Annual Training Plan for the Housing Sector'

• Regency Institute’s 'Family Business' project; 

• Western DomCare’s Outcome Based Performance Management and Position Description project

• Local Government Association of SA's Volunteer Induction, Recruitment and Policy Manual

• Local Government Association of SA's HACC (Home & Community Care) Guidelines Manual (web)

• Local Government Association of SA's Volunteer Induction, Recruitment and Policy Manual

• Transport SA's draft Senior Management Performance Agreements and Technical Officer Refreshment Project and Workforce Planning Project

• Online Induction and Ongoing Staff Updating Program and Manager Development Program for Home Start Finance

Conducting strategic change & customer service projects 

• Administrative staff at the University of South Australia 

• Corporate Services staff at Murray Institute of TAFE

Workshops & Training Session Facilitation

• Management topics for Nurse Managers

• Designing and conducting workshops using the Public Sector Training Package—at Certificate IV and Diploma and Advanced Diploma levels—in Legislation, Ethics, Research & Analysis, Leadership, Performance Management, Industrial Savvy and Customer Service—for SA Government Graduate Development Program, Department of Education & Children’s Services and Justice Portfolio (Justice Portfolio comprises Attorney General’s Dept, SA Police, Courts Administration, Correctional Services, Fire & Emergency Services, Public Prosecutions)

• Code of Conduct with Central Linen staff

• Customer focus groups for Port Adelaide Enfield Council, 

• A pilot program setting service standards at Women's & Children's Hospital

• Business planning with Grounds, Site, Security and Administrative staff at the University of South Australia

• Designing and conducting workshops and individual coaching in writing skills and report writing for a range of clients including Attorney–General’s Department, Courts Administration Authority and Tower Trust

Development of Training Manuals

• Personal Assistant, Customer Service

• New Lenders Accreditation and a range of HomeStart Loan products

• Booklets for the Enterprise Development Network

• Training Systems Manual for Mitsubishi Motors Australia

• Communications Handbook for the Justice Portfolio 

Editing a range of publications

• 'Future of the Construction Industry' (CITB) 

• 'Electronic Commerce' (DAIS) 

• 'Transport Technology Strategic Plan' and 

• 'Counter Disaster Manuals' (Transport SA)

• 'Customer Service and Contract Administration' and 'HACC Guidelines' (Local Government Association)

• 'Customer Service’ and ‘Contract Administration' (Local Government Association)

Development of Human Resource Management Policies & Procedures

• HomeStart Finance 

• Local Government Association of SA

• Transport SA

• City of Onkaparinga

• University of Adelaide
  

Company Contact Details 

About our stick figures

Many people have asked about the stick figure images that appear in rotation in the top left hand corner of our pages. All these wonderful images were created by the very talented graphic designer and artist, Malcolm Briggs.